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常见问题解答

  • COVID-19 (Coronavirus) Information
    Is it safe to shop from your site? We are operating in line with advice from the World Health Organisation and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to. Will I still receive my order/return/exchange? Please be assured that we are monitoring the situation very closely and will be in touch if there is any update to your order/exchange/refund. What about the delivery of my purchase? When delivering orders and collecting returns, our drivers are regularly washing their hands and carrying hand sanitiser. We are monitoring their health and wellbeing so they are able to do their job to the highest standard. Our fleet of vans are also being disinfected daily, and deep cleaned once a week to maintain upmost cleanliness. Shipping partners Our Global Safety & Security team are monitoring the situation and continue to work very closely with our shipping partners and aim at making sure that all appropriate health and hygiene standards are adhered to.
  • Do I need to set up an account to place an order?
    Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library
  • Is my personal information kept private?
    Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box
  • I've forgotten my password, what should I do?"
    The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.
  • Which destinations does bread n butter ship to?
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  • Do you ship to PO boxes and freight forwarding addresses?
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  • How long does delivery take, and how much will I cost?"
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  • Is my package insured and do I need to sign for my order?
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  • How much duties and taxes will I have to pay?
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  • Does bread n butter ship to multiple addresses?
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  • Can I change or amend my order once it has been placed?
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  • How can I track my order?
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  • Does bread n butter have seasonal sales?
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  • How do I buy a gift card
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